Mobile Banking FAQs

Do I have to be enrolled in Online Banking to use the mobile app?

What type of phone or tablet do I need?

What transactions can I perform? 

How much does the Mobile App cost?

Is it safe to access my accounts using this technology?

Why am I getting a blank white screen. What’s wrong?

 

 

 

 

 

 

 

 

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Do I have to be enrolled in Online Banking to use the mobile app?

Yes, you must have already registered for Online Banking to access your account via the mobile app.

 

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What type of phone or tablet do I need? 

Any phone or tablet with Apple iOS or Android.

 

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What transactions can I perform?

You can check your account balances, view account history details, view cleared checks, use and manage online bill pay, transfer funds between your account and other member accounts.

 

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How much does the mobile app cost? 

There is no fee for the app. However, your wireless service provider may charge additional fees for internet access and/or for the bandwidth used.

 

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Is it safe to access my accounts using this technology?

Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway is encrypted using the Secure Socket Layer (SSL).

 

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Why am I getting a blank white screen. What’s wrong?

Verify if you can access any other websites on your device. If you cannot, please restart your device to reset your internet connection and try again. If you are still having difficulty, please call your mobile carrier.

 

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