COVID-19 Resource Center

Updated hours during COVID-19 Stay-at-Home order

Monday-Friday    9am-5pm

COVID-19 Bay Cities Service Summary

Navigating Stay-at-Home orders, social distancing, and shortage of items at the grocery stores can be challenging enough. To make things a bit easier below is a list of Bay Cities services and information all in one place to hopefully make this trying time a bit easier.

In addition to serving in person at our Hayward Service Center…

Sign up for Online Banking –

Download mobile banking –

Sign up for e-Statements –

Bill Payer Plus –

Service center locations –

ATM access –

Apply for a loan Online –

24/7 Online chat –

24/7 Phone – (510) 690-6100

Direct deposit – 321172866

Mail in – PO Box 30 Hayward, CA 94543

Deposit drop box – 22777 Main St. Hayward, CA 94541


Reduced Work Hours

If your employer has reduced your hours or shut down operations due to COVID-19, you can file an Unemployment Insurance (UI) claim. UI provides partial wage replacement benefit payments to workers who lose their job or have their hours reduced, through no fault of their own. If you are temporarily unemployed due to COVID-19 and expected to return to work with your employer within a few weeks, you are not required to actively seek work each week. However, you must remain able and available and ready to work during your unemployment for each week of benefits you claim and meet all other eligibility criteria. If you’re eligible, benefits can range from $40-$450 per week.

The Governor’s Executive Order waives the one-week unpaid waiting period, so you can collect UI benefits for the first week you are out of work. If you are eligible, the EDD processes and issues payments within a few weeks of receiving a claim.


Advice from our partners at BALANCE:

Tips for Providing Financial Triage during a Financial Crisis:

Pandemic Relief Update:  At Balance, they continue to monitor legislation and changes regarding pandemic relief programs.  The COVID-19 Relief Snapshot is a quick reference guide. The document shows an overview of what assistance is available through the CARES and CRRSAA Acts, for how long the assistance will be available and where one can go to find out more information on a particular topic.  Please keep in mind that the protections listed are a high-level Federal overview and there may be additional protections by state.


Stay Safe

With everyday life changing at such a rapid pace due to COVID-19, cybercriminals are taking advantage. Please take caution to protect yourself online as well as when you’re out and about. Following a few guidelines can you safe online during this confusing and difficult time.

COVID-19 related scams

False news and phishing scams – Cybercriminals impersonate the World Health Organization (WHO), Center for Disease Controls (CDC), and even local schools and religious groups in an attempt to get you to click on an email that allows them to steal your personal information from your computer.

Vaccination and medical supply hoaxes – False information has begun circulating online, through emails and social media promising a cure for the Coronavirus or access to medical supplies that are in short supply.

Fake charities – Cybercriminals are posing as legitimate or new charities asking for donations. Be sure to check the validity of any organization before sharing financial information or donating money.

IRS Stimulus Check Scam – If you receive calls, emails, or other communications claiming to be from the Treasury Department or IRS and offering COVID-19 related grants or stimulus payments in exchange for personal financial information, an advance fee, or charge of any kind, including the purchase of gift cards, please do not respond. The IRS will not call you.

These are just a few of the scams circulating right now.

To prevent being a victim of cybercrimes.

Don’t click on links – if you receive emails claiming to be from the CDC or WHO or other experts with information about the virus, don’t click on the links, they could download viruses onto your computer or device. Instead, open a web browser and visit the CDC’s website at and the WHO’s website at to get information.

Ignore offers for vaccinations – according to the FDA, there are currently no vaccines or medication available over-the-counter to treat or cure COVID-19 – online or in stores.

Caution when donating to charities – be sure you know who you are donating to. If someone wants donations by gift card, money-wires, or bitcoin, it’s likely a scam.

You should never provide account numbers, Social Security numbers or any personal information to strangers. If you are not sure who is contacting you, don’t give out your information.

With a little due you can protect yourselves during this trying time. As always, if you have any questions, Contact Us .


Loan Payment Assistance

If you’ve been affected by COVID-19 and need some help, just ask…  We’re currently waiving fees on Skip-A-Pay.

Even beyond loan payment assistance, Bay Cities offers a range of solutions to help members get through temporary or extended periods of reduced or lost income. From waiving fees to increasing withdrawal limits, the Bay Cities team is here for you!

Contact Us.


Social distancing in our branch office

For the health and safety of our members and staff we will be following social distancing protocols set in place by the CDC.

Only up to 4 members may be in the lobby of our branch office at one time. We recommend keeping a distance of at least 6 feet apart from each other (with the exception of family members and children).

We thank you for your patience


We are here to help

As concerns about COVID-19 throughout our communities continue to escalate, we want you to know that Bay Cities is here to help.  As our staff continues to monitor the situation with the Centers for Disease Control (CDC). With your help, we will be able to continue to operate safely and effectively.

Please know that if you are a Bay Cities member impacted by the COVID-19 pandemic and may be in need of assistance in keeping your financial obligations, please contact us so that we can discuss options that may be available to you at this difficult time. We can be reached at (510) 690-6100 or by email at

What we’re doing:

In line with CDC recommendations, we have taken the following steps to keep our staff and members safe:


  • Enhanced cleaning  – in our branch office
  • Extra precautions – ongoing outreach to remind staff about safe practices on illness and cleanliness
  • Ongoing monitoring – through the CDC; as the situation evolves, we will respond accordingly


What you can do:

Our Hayward branch will continue to remain open for the time being and we welcome your visit. We do invite you to take advantage of our remote services, reserving branch visits for those tasks that cannot be performed from home. These include:


  • Online & mobile banking – many of the transactions you perform at the branch can be accomplished through our website and/or mobile app. These include transferring money, making loan payments and more. This is the perfect time to get started . If you need help setting up mobile banking, please call us.
  • Chat & phone – if you have questions or need assistance, reach out via chat by visiting  or call us at (510) 690-6100.


Working together, we hope to lessen the risk to our staff and members. For additional information about COVID-19, get the latest report from the Centers for Disease Control at


Thank you for your valued membership.